Returns and exchanges

Creating a return with Samedots is easy!

We hope that you enjoy your Samedots purchase, however, if you wish to return or exchange item/s from your online order, we will happily assist by providing you with a credit voucher, exchange or refund**.

*Free returns is applicable for Australian orders only.
**To be eligible for a refund, please ensure your return meets our conditions.

How to Return an Item

If you wish to create a return, ________

Once your return has been delivered to us, please allow 10-15 business days for your return or exchange to be processed. We will notify you as soon as this has been completed.

Return Conditions

Please ensure your return meets the following conditions before sending back your item/s. Please contact us if you have any queries.

• items that wish to be returned must be sent back within 30 days of purchase date.
• Goods must be in their original condition with the tags attached, including original packaging.
• No refunds on sale items, an exchange or credit voucher will be provided.

 

Exchanging an Item

If the requested exchange items are unavailable, or further payment is required, we will contact you with further information. To avoid disappointment, we recommend placing another order online and requesting a refund or credit for the returned goods.

If you have requested an exchange for a sale item and the item is unavailable, we will provide credit. We do not offer refunds on sale items.

Once your return or exchange has been delivered to us, please allow 10-15 business days for your return or exchange to be processed. We will notifiy you as soon as this has been completed.

Damaged or Faulty Goods

Subject to proof of purchase, is happy to provide an exchange, credit voucher or refund on any product purchased directly from one of our own stores exhibiting a genuine manufacturing fault, being unfit for the product intended purpose, significantly different from what was shown to you or in breach of manufacturer’s warranties or consumers guarantees.

If you believe you have received a faulty item, please contact us. We will arrange for this to be returned to us for assessment, and if deemed to be a fault in the manufacture of the garment we will offer you a replacement or credit.

If the item is assessed and is not deemed to be a fault in the manufacture of the garment, we will return the item/s to you. Please note that we will only accept returns originally purchased online.

Refunds are to be processed using the original tender type.

Goods Received in Error

If you believe you have received an item that differs from what you ordered, please contact us via email same dots.au@gmail.com